Shipping Policy
For International shipping: Depending on your location, it could take up to 3 weeks to get your item delivered. If you would like to get your item sooner just contact us and we can make arrangements for it.
***Returns of Unclaimed Items or Incorrect Shipping Information***
Unfortunately, we cannot be held responsible for items that are returned to us from the shipping system due to incorrect shipping information or unclaimed at the Post office. If an item is returned due to no fault of ours or the postal system, we will give the option of either a refund of the item cost itself (minus the originally paid shipping cost and any duty/VAT costs we incur due to the return) or the customer may pay the appropriate shipping charge to have the item re-shipped. Note - custom items that we are unable to re-sell are not eligible for a refund if returned unclaimed/incorrect address.
***Lost or Damaged Package***
We put a lot of effort in secure packaging and provide tracking information on all shipped items. However, should an item become lost or damaged during shipment, we will make every effort to refund the full purchase price. Be aware that every so often items may be delayed by the shipping service; therefore, we consider a package lost if it has not arrived 30 days after being shipped. Therefore, it is up to the customer to contact us within 45 days of purchase to report non-delivery to receive a full refund.
Should an item arrive damaged please contact us immediately via email: nanogram.studio@gmail.com. DO NOT throw away any of the packaging. We will file a claim with USPS, and provide a refund upon proof of damage in the form of a photo and a signed affidavit.
***International Orders***
Please note that for international orders, First-Class does not provide much tracking after the item leaves the USA. Due to this, I do ask for international buyers to be patient. Generally it can take from 2-6 weeks, with the average being 3-4 weeks for delivery. Shipments are considered officially late after 8 weeks, at which time a refund can be given or the item replaced.
Also, we are not responsible for any tariffs, duties, or additional taxes charged by your country. Please do not ask us to mark "gift" on the package.
